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Date: 2/17/2007
Time: 5:55:08 PM
Remote Name: 75.126.90.34

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From: Harvey Chan
Date: 21 Feb 2002
Time: 02:07:46
Remote Name: 66.38.128.82

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Hi Dave, Interesting post and some interesting questions. The issue of charging for diagnostic work had been tossed around a lot and I don’t think that there are any easy answers for it. What I have tried to train our Service Manager to do in our shop is to charge for an initial diagnostic fee for any driveability work. This charge will allow use to hook up a scanner, an ignition scope or to perform some testing such as fuel pressure and sensor testing depending on the complaint and whichever area I feel that I need to monitor. We charge an amount equivalent to 1½ times our hourly door rate. I will usually spend up to 1½ hours on the testing and after such time I will give a report of my findings to the SM and either recommend some repairs or request further diagnostic time if I haven’t found the cause of the problem. The actual time spent on the initial diagnostic varies with the degree of difficulty of the problem, much like your reference to menu driven charges. As our SM feels that we should be able to find any problem in the time allocated by the initial charge and I “know better”, this sometimes leads to some “discussions” in which I have to re-train the SM <vbg>. Our SM, and a whole lot of other SM’s in our employ, feels that we should be paid straight time for any driveability or electrical work, .1 for every 6 minutes spent. They can’t seem to comprehend the fact that the techs with the knowledge and ability to do the “high tech” work is worth more (and should be paid accordingly) than the guy that just pounds brakes and front end work. It is also my experience that the counter staff, either don’t have the know-how or are too lazy to take the time to explain the whole process to the customer. I guess that selling a brake job is a lot easier than selling diagnostic work. This, I feel, is one of our greatest challenges, we have to educate our own staff before we can educate the general public. I am going to stop now before this turns into a rant! I have some stored waveforms on a 1992 Dodge Dakota 5.2 litre with the crank/sync relationship but I am unsure as to how to post them here. I was wondering how the two signals were suppose to line up. In my pics, the rising or falling edge of the sync signal lines up with the falling edge of the crank signal. This one has 220,00km on it and hasn’t had the bushing or gear replaced on it yet. I was also looking to see if I could spot a possible worn timing chain but couldn’t find a known good waveform to compare with. Also, how do you create those moving GIF’s. Very neat, I have seen it before but couldn’t figure out how to make them. I guess I missed your labscope course but I have been working on our end to have you put on a course for the guys. Hope I can make it happen. Take care, Harvey Chan